To cancel an order, please contact us immediately. Cancelled orders that haven't been shipped will be refunded with a deduction of a 6% of the order(s) total price which is cancellation fee. Cancellation fee is charged to cover administrative costs and transaction fees involved in the cancellation of order(s).
We process all orders within 6-8 hours after orders been placed, so we may not able to cancel an order after it been placed. Hope you can understand this key point.
What’s more, we are unable to accept cancellations for products that have already been shipped and our Return Policy will apply in that case.
Duplicate orders
From time to time we received duplicate order (two or more of very similar orders) placed within a short period of time from each other by customers. For security reasons we do not have access to the credit card details of customers and all payments for orders are approved by customers themselves.
Our order preparation processes are automated and we are unable to catch duplicate orders unless alerted by customers. We cannot guarantee that we will read the request to cancel a duplicate order prior to that order being dispatched as we are trying to process all orders as fast as we can.
